What are cookies?
A cookie is a simple text file which stores small pieces of information. When you visit one of our websites its server saves the cookie onto your computer or other device. Only that platform’s server will be able to read or retrieve the contents of that cookie.
Cookies do many different jobs like storing your preferences, helping you navigate effectively, and improving your overall experience of a website. Cookies make the interaction between you and our platforms quicker and easier. For example, a cookie might store information so you don’t have to keep entering it.
How does Standard Life use cookies?
Some cookies are needed to make our platforms work and can’t be turned off. Others are optional and you can change your preferences below. You can update your choice at any time by clicking the ‘cookie policy’ link at the bottom of any page.
How long are cookies saved for?
This depends on whether they are session cookies or persistent cookies.
Session cookies delete themselves once you close your browser. Session cookies can help with security, and also remember what you’ve done on previous web pages so you don’t have to re-enter information.
Persistent cookies stay on your device after you close your browser. They’re used for lots of different things – one example is remembering your cookie preferences between visits, so you don’t need to keep telling us which cookies to use. In case you’ve forgotten about them, or changed your mind, we’ll ask you to confirm your cookie preferences every six months. You can update your choice at any time by clicking the ‘cookie policy’ link at the bottom of any page.
What type of cookies does Standard Life use?
We use both first and third party cookies on this site.
First party cookies are set by the digital platform you’re using and aren’t shared elsewhere. Often these cookies are used to remember information about how you used a platform.
Third party cookies are placed on your device by a website outside the one you’re on. For example, if you use a social media ’share’ button on a website, the social network (like Facebook) will put a cookie on your device so they know what you’ve liked. If you want to control how third parties can use your data then you need to set your privacy choices on their site. Here’s a list of third parties we work with in relation to cookies:
- Google – We use Google cookies for advertising purposes so that we can make our adverts more relevant to you and also so we can understand if our marketing is effective. Google’s third party cookies are classed as marketing cookies. Find out more about how Google uses this information (opens in a new window).
- Facebook – We use Facebook cookies to help target messages that might be relevant to you. These are classed as marketing cookies. You can read Facebook’s privacy policy (opens in a new window). for more information
- Glassbox – Glassbox is a web analytics service. We use these cookies to understand how users interact with our site. These cookies give Glassbox information used to compile anonymised reports summarising website activity. The IP address collected through Glassbox will not be associated with any other data held by Glassbox Digital. No other personal information, which allows the user to be identified, will be collected when visiting this website. These cookies are classed as Experience and Insight. For information on how and where Glassbox stores data, please read the Glassbox privacy policy (opens in a new window).
- Silverpop – Silverpop is managed by IBM. Silverpop cookies track a user’s journey through the site from an email. They are classed as Experience and Insight cookies. For more information please read IBM’s privacy policy (opens in a new window).
The cookies we use
| Cookie name | Purpose | Expires |
|---|---|---|
| CSRF | Lets us provide secure access to our online servicing area | Session |
| SLSSOCookie | Lets us provide secure access to our online servicing area | Session |
| SLG_CP_AUTH | Lets us provide secure access to our online servicing area | Session |
| JSESSIONID | Lets us provide secure access to our online servicing area | Session |
| agent-authn-tx | Lets us provide secure access to our online servicing area | 5 minutes |
| ARRAffinity | Lets us provide secure access to our online servicing area | Session |
| TS0* | ASM - WAF (part of the websites security / firewall protection) | Session |
| sl#cookiepreferences | Standard Life - Records whether or not you have accepted the use of cookies on our site | 6 months |
| sl#termsandconditions | Standard Life - Records whether or not you have accepted the terms and conditions of the retirement income tool | 31/12/9999 |
| sl#feedback | Standard Life - Records whether or not you have closed (unpinned) the feedback tab | Session |
| incap_ses_* | Incapsula DDoS Protection and Web Application Firewall: cookie for linking HTTP requests to a certain session (AKA visit). Re-opening the browser and accessing same site are registered as different visits. In order to maintain existing sessions (ie, session cookie) | Removed after browser closes |
| visid_incap_* | Incapsula DDoS Protection and Web Application Firewall: cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months. | Persistent for 12 months |
| nlbi_* | Incapsula DDoS Protection and Web Application Firewall: Load balancing cookie. To ensure requests by a client are sent to the same origin server. | Removed after browser closes |
| Cookie name | Purpose | Expires |
|---|---|---|
| dtCookie | Dynatrace - Tracks a visit across multiple requests | One Day |
| dtLatC | Dynatrace - Measures server latency for performance monitoring | One Day |
| dtPc | Dynatrace - Required to identify proper endpoints for beacon transmission; includes session ID for correlation | Session |
| dtSa | Dynatrace - Session timeout | One Month |
| rxvisitor | Dynatrace - Visitor ID to correlate sessions | Two Years |
| rxvt | Dynatrace - Session timeout | Session |
| _ga | Google Analytics - Used to distinguish users | Two years |
| _gali | Google Analytics - Used to distinguish users | Session |
| _gid | Google Analytics - Used to distinguish users | 1 day |
| _gat_UA-218278-20 | Google Analytics - Used to throttle request rate | 1 minute |
| _dc_gtm_UA-218278-20 | Google Tag Manager. Used to manage all scripts on the website | 1 minute |
| _cls_s | Glassbox - Glassbox is a web analytics service. We use these cookies to understand how users interact with our site. These cookies give Glassbox information used to compile anonymised reports summarising website activity. The IP address collected through Glassbox will not be associated with any other data held by Glassbox Digital. No other personal information, which allows the user to be identified, will be collected when visiting this website. | Session |
| _cls_v | Glassbox - Glassbox is a web analytics service. We use these cookies to understand how users interact with our site. These cookies give Glassbox information used to compile anonymised reports summarising website activity. The IP address collected through Glassbox will not be associated with any other data held by Glassbox Digital. No other personal information, which allows the user to be identified, will be collected when visiting this website. | 5 years |
| com.silverpop.iMAWebCookie | Silverpop - Visitor key assigned by Engage | 1000 days |
| com.silverpop.iMA.session | Silverpop - Page view session which logs a "Page View" event | 20 min |
| com.silverpop.iMA.page_visit | Silverpop - Site visit session which logs a "Site Visit" event | 20 min |
| Cookie name | Purpose | Expires |
|---|---|---|
| ANID | Google - This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. Used for targeting / advertising campaigns | One year |
| NID | Google - This cookie is set by DoubleClick (which is owned by Google) to help build a profile of your interests and show you relevant ads on other sites. | 6 months |
| CONSENT | Google - This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. | 18 years |
| 1P_JAR | Google - This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. Used for targeting / advertising campaigns | 1 month |
| DV | Google – targeted marketing | 5 min |
| _gcl_au | Google AdSense - takes information in ad clicks and stores it in a first-party cookie so that conversions can be attributed outside the landing page. | 3 months |
| _fbp | Facebook - Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers | 3 months |
How do I manage cookies?
When you turn off any non-essential cookies, and after you refresh or move away from this page, we will stop setting or using those cookies.
Cookies and your browser settings
You can use your browser settings to delete Cookies that have already been set at any time. You can also use your browser settings to manage Cookies to switch off a Cookie altogether. If you do this, it could mean that we can't use strictly necessary Cookies properly and so parts of our website may not work correctly.
For more information about how to use your browser settings to clear your browser data or to manage Cookies, check your browser ‘Help’ function.
Blocking or restricting Cookies
You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. To find out how, visit all about cookies (opens in a new window).
Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our website.
It is also important to know that rejecting Cookies will not delete any Cookies that have been saved to your device in the past. You can delete previously saved Cookies via your browser settings.
More information
Changes to this policy
We occasionally update our cookie policy. You should visit this page periodically if you want to keep yourself informed. Last updated on 20th November 2020.
Contact Information
We welcome your comments about this policy. DataProtection@thephoenixgroup.com (opens in a new window).