Cookie Policy

What are cookies?

A cookie is a small file - itís saved onto your computer or other device when you visit our website.

Cookies store small pieces of information. For example, - they will remember you've visited our site or performed a certain action.

We use cookies to help us improve your experience when you visit our website. For example, a cookie might store information so you don't have to keep entering it.

Cookies also let us know which pages of our site you visited; they help us develop and market our products and services. They also help us track sales.

Cookies work in two main ways:

  • Persistent cookies - these stay valid, and will work until their expiry date (unless you delete them before they expire)
  • Session cookies - these expire when you close your web browser

Why we use cookies

Most of the cookies we use record the pages of our site you visit and any interactive elements - such as forms or calculators - that you use.

We donít collect any information that can identify you personally.

How we use this information

We use cookie information to find out how our website is being used. We can learn which pages are being viewed and how many visitors are using the different sections of the site. This information helps us understand how useful the site is to our visitors, and how we can keep improving.

We use session cookies for some secure online customer services. These cookies let us make the login process easier and more secure. We might also use a session cookie to pre-populate your details on one of our online forms.

Cookies we use

These are the main cookies we use, and why we use them.

Essential cookies

These cookies make sure our website delivers information and services securely. Without them, you wouldn't be able to move around our website or use its features. You canít opt out of using these cookies.

Cookie name




Lets us balance load across our servers

After a short time or when you close your browser


Detects the use of cookies

After a short time or when you close your browser


Lets us provide secure access to our online servicing area

After a short time or when you close your browser







Remembers what you entered into a form

After a short time or when you close your browser


Records whether or not you have accepted the use of cookies on our site

Two years

Cookie name




Monitors and measures visitor numbers and how long visitors spend on the site. (Web Trends)

Two years


Three years

We use analytics tools provided by Google

Google analytics cookies track the number of unique users of the site.

You can find more information about the data collected on the Google Analytics Privacy Policy.

The Google Analytics implementation on site uses third party cookies to correlate site usage data with broad, non-personally identifiable customer segments for the purposes of reviewing on-site usage and optimising user experience.

For more information, please review the following information from Google.

If you would like to opt-out of this tracking by third party cookies, please select "I do not accept cookies" at the top of this page.

Cookie name Purpose Expires
Google Tag Manager. Used to manage all scripts on the website. After 10 minutes
_ga Tracking cookie for analytics.js. Used to distinguish users. After 2 years
_gat_UA Tracking cookie for analytics.js. Used to throttle request rate. After 10 minutes

Web beacons

Web beacons - also known as clear GIFs or page tags - are small transparent images which are embedded within the web page.

Web beacons send information about your visit to us, and to other companies whose services we use. This is combined in reports with information about other visitors.

Web beacons can be used in conjunction with cookies. If you opt-out of cookies, the web beacons will be limited to reporting on anonymous details of the device being used and the web pages visited.

Web beacons arenít stored on your computer or device in the same way cookies are, so you canít control them using your browser settings.

Changing your cookie settings

When you opt-out of using cookies on this site, we will stop setting or using the analytics and other cookies described.

Web Beacons may continue to be used on this site, but they won't be able to set or read any cookies. Web Beacons will be limited to reporting on anonymous details about the device being used and the web pages visited.


Your cookie settings on this site

Current status: You choose to accept cookies. Current status: You choose not to accept cookies. You can change this below


More information

Changes to this policy

We occasionally update our cookie policy. You should visit this page periodically if you want to keep yourself informed. Last updated on 07 April 2014.

Contact Information

We welcome your comments about this policy. Contact us