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Registration step 2 of 4
Please read the following Terms and Conditions
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1.1 Words which are in bold type in these terms
have a specific meaning, as set out in this section:
cookie means a piece of information that is
saved to the hard drive of your computer and retains information about
the configuration of your computer.
Data Protection Register means the Information
Commissioner's public data protection register which can be accessed
on the Information Commissioner's website at www.ico.gov.uk.
denial-of-service attack means an attempt to
make a computer resource unavailable to its intended users.
employer means the sponsoring employer of the
group pension scheme in respect of which you have been nominated as a
user.
group pension scheme means the scheme or schemes
in respect of which you have been nominated as a user.
information means any and all information
contained on the site(s) being registered for or provided as part of
the services.
password means the password personally chosen by you
(and any subsequent password you choose) that, together with the
user id, enables individual access to the site(s) and the services.
product(s) means any product or products
offered by a Standard Life Affiliate, which you can access via
the site(s).
product terms means the full terms and
conditions and/or policy provisions that apply to each product and any
related documentation made available to the employer or trustees.
registration form means the registration form
completed by you as part of the registration process to enable you to
use the site(s) and the services.
services means the provision of on-line
services made available by us through the site(s).
site(s) means Standard Life’s workplace servicing
extranet site, the platforms; and such other secure services and/or
extranets that we may notify you of from time to time.
Standard Life means Standard Life Assurance Limited,
registered in Scotland (SC286833) at Standard Life House, 30 Lothian Road,
Edinburgh EH1 2DH.
Standard Life Affiliate(s) means Standard Life and any
other entity that directly or indirectly controls or is controlled by or is
under common control with Standard Life.
terms means the terms and conditions
contained in this document.
trustee(s) means the person or persons who
act as trustees of the group pension scheme or schemes in respect of
which you have been nominated as a user.
user means an individual nominated to act as
a user by an employer or trustees that have a group pension scheme
with us, and authorised by the employer or trustees to assist with the
administration of that group pension scheme;
user id means the user identification
chosen by you that, together with the password, enables individual
access to the site(s) and the services.
UK means the United Kingdom of Great Britain
and Northern Ireland, excluding the Isle of Man and the Channel
Islands.
we or us means each Standard Life Affiliate
providing the site(s) and the services to you from time to time,
and our will be interpreted accordingly.
you means the person nominated by the
employer or in respect of the group pension scheme and who is authorised as the
user of the site(s) and services on the registration form, and your
will be interpreted accordingly.
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2.1 The site(s) are intended for the information/use of users on behalf of
employers and trustees who are resident in the UK and have Standard Life group pension schemes.
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2.2 As the site(s), the services and the information are issued in the UK these
are not intended to be compliant with any local laws or regulations outside the UK.
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2.3 We do not accept liability for any costs,
losses or damages resulting from or related to the use of the
site(s), the services or the information by the following persons:
a.
persons residing outside the UK, the Channel Islands and the Isle of
Man; or
b.
persons who are nominees or trustees for citizens, residents or
nationals of countries outside the UK, the Channel Islands and the
Isle of Man.
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2.4 The site(s), services and information (or
any part of them) are not intended to constitute an offer to sell
investments or products in the UK or any other country, or to provide
financial advice.
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3.1 In order to obtain access to the site(s) and the services, you must register
with us as a user. You will only be able to register for site(s) that are relevant to the employer
or trustees that have appointed you as a user to act on their behalf in respect of their scheme. |
3.2 You will either be automatically registered or you can register by completing and submitting the registration form which will be delivered to us electronically using a secure link. |
3.3 You must ensure that the information and details you submit to us on the
registration form and when using the site(s) and the services are current, relevant and accurate. You must notify
us as soon as possible if you become aware of any changes to the information or details. |
3.4 If you wish to register as a user of the site(s) and the services,
we may require to pass information relating to your employer, or the trustees and their group pension scheme to other
Standard Life Affiliates to enable us to administer the group pension scheme. |
3.5 Subject to any laws, rules and regulations applicable to us, we have full
discretion to accept, or not to accept, an application to register and we reserve the right to reject your
application without giving a reason for doing so. |
4.1 When accessing the site(s) for the first time, you will be required to choose a user id and password, provide your mobile telephone number and set up security questions to add additional levels of security. |
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4.2 You
must ensure that the user id and password are memorised and that all
reasonable precautions are taken to prevent these from being obtained
by anyone else. For instance, the user id and password must not:
a.
be written down and/or disclosed to anyone else;
b.
be recorded in such a way that these could be understood by anyone
else; or
c.
be stored on a computer so that the computer remembers these
automatically.
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4.3 The user id and/or password must not be disclosed to any other person, not even to staff of Standard Life or your colleagues or anyone else in your organisation. Neither our staff nor anyone in your organisation should ever ask for the password to
be disclosed to them. |
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4.4 If you believe that someone else knows the user id and/or password or is using the user id and/or password to access the services without permission, you must ensure that you change your password immediately:
a.
the quickest and easiest way for you to change your password is using our on-line facility. If you are accessing our on-line facility to change your password during the site(s) downtime, you should check the password has been changed successfully immediately upon the site(s) becoming available again; and
b.
contact us by telephone to alert us immediately (see section 19 for how to contact us)
If you fail to do so, we will not be responsible for any loss suffered by
you, your employer or the trustees as a result. |
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4.5 You will take appropriate technical and organisational measures to prevent
unauthorised access to or disclosure of information to any third
party, and against any accidental loss or damage to the information. |
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4.6 You are reminded that it is an offence under
data protection law to access any information
about any scheme other that your employer’s group pension scheme.
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5.1 You are responsible for all access to the site(s) and the services and all instructions
placed using the user id and password. We will treat such instructions as genuine and will carry them
out even if given in error, unless we have received prior notification from you of unauthorised use of
the user id and/or password. |
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5.2 We will endeavour to carry out your instructions correctly, but it is
your responsibility to check that we have carried out instructions
correctly. We recommend that you check that the instructions have been
carried out as you expected.
If we have not carried out the transaction correctly or you have made
an error in completing the instructions, you should notify us as soon
as possible (see section 19 for how to contact us). |
5.3 We will only accept your instructions once we have verified your
identity. The verification will be satisfied by you successfully
entering the user id and password and logging on the site(s). |
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5.4 If you have not completed your on-line
instructions when using the services and/or the screen of your
computer does not display a confirmation page confirming that your
instructions have been received by us, then we may not have received
your instructions. This may occur if:
a.
the services become unavailable out of hours (service availability is
explained in section 7);
b.
the site(s) times out after thirty (30) minutes of inactivity on the
site(s); or
c.
there is a system failure, system crash or system malfunction;
before you have completed and submitted your on-line instructions and we have
received these . |
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6.1 You must use the site(s), the services and the information solely
for the administration of the group pension scheme for the employer or the trustees and
must not make the site(s), services or information available to third parties without
the prior written consent of a Standard Life Affiliate.
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6.2 You are only permitted to access information
relating to the group pension scheme, members of the group pension
scheme, or to you as a user of the site(s) and the services. It is an
offence under data protection law to access any
information through the site(s) or the services other than information
relating to you as a user or members of the group pension scheme for
the purposes of administering the group pension scheme. If we have
reason to believe that an attempt has been made to access any
information through the site(s) or the services in breach of section
55, we may communicate this to the relevant Standard Life Affiliate
and may revoke your access to the site(s) and the services (as
explained in section 7.2). We may also report our suspicions to the
Information Commissioner (the supervisory authority which enforces and
oversees data protection law) and/or the police.
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6.3 You must log out of the site(s) that you have
accessed and close your web browser when you have finished using the
site(s) and the services. If you do not do this, information about
your employer’s group pension scheme may appear on the screen of the
computer when it is next used and we cannot be held responsible for
third parties having access to this information.
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6.4 If you do provide the user id and/or password
to a third party in breach of this section 6, we will not be
responsible for any loss or expense suffered by the members of the
group pension scheme as a result of this disclosure.
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7.1 The site(s) and the services are provided
during the UK hours of business stated on the site(s) or as otherwise
indicated by us, however, we cannot guarantee that the site(s) or the
services will always be available during the times stated. The site(s)
and/or the services may be temporarily unavailable or restricted for
administrative or other reasons. If this happens we will endeavour to
restore their availability as quickly as possible.
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7.2 The performance of our obligations under these terms may be interrupted
and shall be excused by the occurrence of an event affecting us or any
of our sub-contractors that is outside our and their control (as
appropriate) including, but not limited, to an event that could not be
predicted or its consequences are too drastic to plan for in a
contract as a consequence of which the site and/or services can no
longer be provided.
If this happens we will endeavour to restore the site and/or services
to the extent that we can. |
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7.3 We may for security reasons restrict or
remove your access to the site(s) and the services at our reasonable
discretion if:
a.
the incorrect user id or password is keyed in on five successive logon
attempts ;
b.
where a self-service password facility is available, you answer the
security questions wrongly on three successive attempts ;
c.
you or we suspect that an unauthorised person is attempting to access
the site(s) or the services using the user id and/or password; or
d.
for valid operational or security reasons, you or we believe it is
necessary and appropriate to do so.
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8.1 We will take all reasonable care to ensure that all the information
provided by us is accurate, current and complies with relevant UK laws
and regulations as at the date of issue. However, we cannot guarantee
that this will be the case where we are reliant on a third party to
provide accurate information. |
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8.2 We do accept liability and responsibility for
the completeness and accuracy of the information when it has been
prepared by us, but we do not accept liability or responsibility for
the completeness or accuracy of the information when it has been
prepared by other parties and we simply make this available to you and
the group pension scheme for your convenience. Although carefully
verified, data computations which are not made by us are not
guaranteed by us and may not be complete or accurate.
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9.1 Irrespective of the other provisions in these
terms, we are responsible to you, the employer or the trustees for:
a.
any claim you, the employer or the trustees may have against us for
death or personal injury that has been caused as a result of our
negligence;
b.
losses you, the employer or the trustees suffer as a result of any
fraud committed by us;
c.
losses you, the employer or the trustees suffer as a result of any
false or misleading statement made by us in relation to a fundamental
matter; and
d.
losses you, the employer or the trustees suffer as a result of any
intentional failure by us to fulfil our obligations under these terms.
e.
losses you suffer as a result of our negligence in not completing
instructions that you have given us in accordance with the terms of those instructions .
f.
losses you, the employer or the trustees suffer directly arising out
of any breach of our data processing obligations set out in section 16
(as set out in section 16.8).
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9.2 Please note that product specific liability is covered in the product terms
and, where relevant, any additional terms and conditions that we have
communicated to you or the employer governing online product
transactions. |
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10.1 A Standard Life Affiliate owns the
intellectual property (including copyright) in:
a.
the pages of the site(s),
b.
the screens displaying the pages of the site(s) and
c.
the information and its arrangement
unless otherwise indicated.
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10.2 'Standard Life' and the Standard Life logo are registered trade marks of a member of the Phoenix Group,
Phoenix Group Holdings plc and its subsidiaries. Members of the Phoenix Group may also claim trade mark and service mark rights
in other marks contained in the information or on the site(s) from time to time.
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10.3 You are prohibited from reproducing any part of our copyright or trade
mark materials or the look and feel of the site(s), without our prior
written consent unless this is for your proper use of the site(s) or
the services or for private, non-commercial viewing or downloading
purposes for the employer. |
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10.4 Subject to 10.3 above, as the user, you may use the information for the
employer’s or the trustees’ internal business use. However, you are
not permitted to make the information available to third parties
(whether for free or for payment of a consideration) without first
obtaining the express written consent of Standard Life. |
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11.1 Any software, multimedia files, photographs, reports and other documents
made available through the site(s) are downloaded at your own risk. We
do not warrant the suitability of any such downloads and accept no
liability for any problems with your computer that may arise as a
result. If you are in any doubt as to the suitability of any such
downloads for your computer, it is recommended that you obtain
specialist advice before downloading. |
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12.1 We may provide you with links to websites
operated or owned by third parties, which allow you to access and use
third party material and information. We do not have any control over
these third party websites or the information contained on them and do
not accept any responsibility or liability in connection with access
or use of them. We do not endorse, authorise or sponsor, nor are we
affiliated to, such websites or their content, owners or providers.
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13.1 You must not perform any denial-of-service
attack on the site(s). You must not:
a.
misuse the site(s) by knowingly introducing computer viruses or any
other material which is malicious or technologically harmful; or
b.
attempt to gain unauthorised access to the site(s), the server on
which the site(s) are stored or any server, computer or database
connected to the site(s).
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13.2 By breaching these provisions you would
commit a criminal offence under the Computer Misuse Act 1990. We will
report any such breach to the relevant law enforcement authorities and
will co-operate with those authorities and may disclose your identity
to them. In the event of such a breach, your access to the site(s)
will be revoked immediately and we may seek to be reimbursed by you
for any losses we have suffered as a result of the misuse.
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13.3 We recommend that you employ reasonable virus
detection and protection measures when accessing the site(s). We will
not be responsible for any loss or damage resulting from:
a.
any attack by a third party on our systems; or
b.
any computer virus or other malicious or technologically harmful
material that may infect your computer equipment, computer programs,
data or other proprietary material due to use of the site(s), or due
to downloading of any material posted on the site(s) or any website
linked to them.
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14.1 We consider electronic communications (including emails) to have the same status as documents sent to us by post.
You agree not to contest the validity or enforceability of an e-mail or electronic message which relates to a
transaction. You also expressly agree not to use the absence of a printed or hand written document as an excuse not
to comply with your obligations under these terms. |
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14.2 If you choose to send an electronic
communication (including
an email) to us, you do so at your own risk as there can be no
guarantee that we will receive it , or that its content will remain
private or unaltered during its transmission to us. We will accept no
liability for any loss or damage suffered by the members of the group
pension scheme, the employer or the trustees as a result of this.
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14.3 We reserve the right to monitor the use and
content electronic communications (including emails) which are sent
from and received by us for the purposes of ensuring compliance with
our own electronic communications policy, and identifying and taking
action against unlawful or improper use of, or attacks on, our
systems.
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14.4 We virus scan and retain all electronic communications
(including emails), but we will not be responsible for any damage
caused by a virus or alteration by a third party, after an e-mail or
electronic message has been sent by us. We recommend that you employ
reasonable virus detection and protection measures when accessing any
e-mails or electronic messages from us.
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15.1 We can make reasonable and appropriate
changes to these terms (or issue a replacement set of terms and
conditions in their place) at any time:
a.
if changes to the legal or regulatory requirements applying to the
site(s) the services or the information need to be reflected in these
terms;
b.
if decisions of the Financial Ombudsman Service need to be reflected
in these terms;
c.
if new industry guidance and codes of practice which are there to
raise standards of customer protection need to be reflected in these
terms;
d.
if it becomes impossible or impractical, in our reasonable opinion, to
carry out any of these terms as a result of a change in the law or
regulation or other circumstances beyond our control;
e.
to reflect improvements to the site(s) the services or the information
that technological, service or propositional enhancements have allowed
us to make;
f.
if we reasonably believe that the changes are necessary in the
interests of our business; or
g.
to improve the clarity of any of these terms.
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15.2 We
will let you know of any change that will affect you (and the
employer) or the products to your disadvantage. If you object to a
change made by us please contact us (see section 20 for how to contact
us), however, please note your and the employer’s only recourse may be
to terminate these terms (as explained in section 18).
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16.1 If you use our on-line joining facility and
the group pension scheme is part of the Standard Life Appropriate
Personal Pension Scheme, the Standard Life Stakeholder Pension Scheme,
Standard Life Self Invested Personal Pension Scheme or Stanplan A, you
are our data processors for the purposes of data protection law
and we are the data controller. You must follow our instructions on
the use of any personal data that you collect, record, hold or process
for the purposes of the group pension scheme and you must not use the
data for any other purposes. The terms 'data controller', 'data
processor', 'process' and 'personal data' are described in data protection law.
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16.2 If you use the on line joining facility and the employer
chooses the trustees of the scheme, the trustees act as data controller and
Standard Life Affiliates act as their data processor. As data processor we will
take appropriate security measures to protect the personal information which it
receives from you, in connection with the group pension scheme. We will only use
the personal information which you provide for the purposes of administering the
group pension scheme. We will not use it for any other purpose unless we are
requested to do so by you.
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16.3 You must take reasonable steps to ensure that
you have appropriate processes in place to prevent unauthorised or
unlawful processing of personal data and its accidental loss,
destruction or damage. You must also provide us with any additional
information (including any data held by you for the purposes of the
group pension scheme that is not held on the site(s)) that we may
require you to respond to a subject access request which we receive
from an individual.
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If you choose to complete an on-line form, the personal information about
scheme members which you provide will be used by Standard Life Affiliates
to enable us to deal with your request and
service the group pension scheme. |
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16.5 Our purpose for holding personal information and a description of the
general categories of parties to whom we may disclose it can be found
in data protection law. You should note that we do not supply
any information to anyone unless we believe it is lawful to do so, or
where we have received the individual’s consent in advance. |
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16.6 We shall take appropriate technical and
organisational measures against the unauthorised or unlawful
processing of any personal data (as defined in data protection law
) we process on behalf of you, the individual members of the group
pension scheme, the employer or trustees and against the accidental
loss or destruction of, or damage to such personal data.
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16.7 We shall:
a.
immediately notify you if we become aware of any breach or potential
breach of the measures set out in section 16.6 and report the
potential effect of such breach on individual members of the group
pension scheme, the employer or trustees;
b.
promptly investigate and use commercially reasonable endeavours to
remedy the breach (to the extent capable of remedy) to your reasonable
satisfaction and provide you with regular updates during the
investigative and remedial phase; and
c.
take reasonable commercial measures to ensure that the breach does not
occur again.
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16.8 We agree to indemnify, the employer or
trustees from and against all claims, liabilities, demands, damages,
judgments, awards, settlements, expenses, or losses, including costs
of litigation and reasonable attorneys' fees, directly arising out of
any breach of our obligations set out in this section 16; but any
indirect or consequential claims, liabilities, demands, damages,
judgments, awards, settlements, expenses, or losses are excluded.
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We will collect and use personal information about you, your employees and any other named individual on the application in order to provide this product or service and manage our relationship. It may be necessary as part of this product or service to collect and use personal information which is defined as ‘special category data’ by data protection law e.g. Health related. Any such special category data will only be collected and used where it’s needed to provide the product or service you have requested or to comply with our legal and regulatory obligations and where we have obtained your explicit consent to process such information.
To provide this product or service and meet our legal and regulatory obligations, we will keep personal information and copies of records we create (e.g. calls with us). If this application does not proceed or when you or the named individuals no longer have a relationship with us, we are required to keep information for different legal and regulatory reasons. The length of time will vary and we regularly review our retention periods to make sure they comply with all laws and regulations.
The information collected may be shared with other parts of Standard Life Assurance Limited, Standard Life Affiliates and other companies we work with to support us in the provision of our services. We may also share personal information with our regulators and HM Revenue & Customs where necessary and lawful to do so. Whenever we share personal information, we will do so in line with our obligations to keep information safe and secure.
The majority of your information is processed in the UK. However, some of your information may be processed by us or the third parties we work in the European Economic Area (EEA) and countries such as the United States and India. Where your information is being processed outside of the UK we take additional steps to ensure that your information is protected to at least an equivalent level as would be applied by UK data privacy laws e.g. we will put in place legal agreements with our third party suppliers and do regular checks to ensure they meet these obligations.
For more information on how Standard Life processes your personal information and what your rights are, please read our Privacy Policy at https://www.standardlife.co.uk/privacy or write to the Data Protection Officer, The Phoenix Group, 1 Wythall Green Way, Wythall, Birmingham, B47 6WG.
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18.1 You can terminate these terms by
giving us notice of this, as outlined in section 18.3 .
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18.2 We may terminate these terms and your right
to use the site(s) and the services:
a.
automatically and immediately without notice when the employer or the
trustees notify us that you are no longer employed or engaged by them
or no longer appointed by them as an authorised user;
b.
by giving you 7 days’ notice , as outlined in section 18.3. We will
notify you of the options available to you at the time;
c.
by giving you immediate notice, as outlined in section 18.3, if you
commit a material breach of these terms and fail to remedy the breach
within 30 working days of being asked by us to do so; or
d.
by giving you immediate notice, as outlined in section 18.3, if you,
the employer or the trustees is in the reasonable opinion of Standard
Life, in breach of any generally accepted guidelines on internet usage
and etiquette (including restrictions on pirating or copying software
or attempts to violate security);
e.
by giving you immediate notice, as outlined in section 18.3, if you,
the employer or the trustees has insolvency proceedings or
arrangements (including any actions seeking bankruptcy, liquidation,
receivership, administration) raised against them, or seeks
arrangements with creditors, or ceases (or threatens to cease) to
carry on business;
f.
by giving you as much advance notice as possible, as outlined in
section 18.3, in the event that we have to withdraw the site(s) and
the services for legal or regulatory reasons.
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18.3 The notices that either we or you are
required to serve on the other under this section 18 must be in
writing and can be served either by email or by first class post to
the last notified address of the party (see section 19 for details of
our contact address). If a notice is served by email, it will be
deemed to be delivered on the day it was sent provided no non-delivery
message is received by the sender. If a notice is served by first
class post, it will be deemed delivered two working days after being
posted and in proving such service it shall be sufficient to prove
that the envelope was properly addressed, stamped and posted.
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19.2 If you have any questions about the site(s)
or the services, you can contact us. Our telephone number is 0345 600 2861.
Please have your product details available when calling.
Please note that calls may be monitored and/or recorded to protect
both you and us and to help with our training. Call charges will vary.
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19.2 Our head office and main contact address is
Standard Life House, 30 Lothian Road, Edinburgh, EH1 2DH.
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19.3 You have the right under data protection law to request a
copy of the personal data which we hold about you. We reserve the right
to charge the maximum fee payable in terms of data protection law.
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20.1 If you have a concern or complaint about the
site(s) or the services, please call us (see section 19 for how to
contact us). We will discuss your issue with you and attempt to
resolve it. Where the complaint cannot be resolved immediately, we
will take details of the complaint over the telephone, will aim to
acknowledge your complaint in writing within a further 5 working days, and will then deal with
your complaint as soon as we can.
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21.1 If there is any conflict between these terms and any of the product
terms, the terms of the following documents shall be considered in the
following order: (1) the product terms (2) these terms.
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21.2 The provision of the site(s), the services and the information is not an
offer by us to buy, sell or otherwise deal in any investment in any
jurisdiction.
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21.3 If either party fails to exercise any right or remedy under these
terms, this shall not prevent them from doing so in the future.
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21.4 The words 'including' or 'include' and words
of similar effect will not be deemed to limit the general effect of
the words which follow them.
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21.5 Each provision of these terms will be construed separately and, in the
event that any such provision may prove to be illegal or
unenforceable, the remaining provision of these terms will continue in
full force and effect.
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21.6 The headings to sections will not form part of these terms and will not
affect the interpretation of any section.
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21.7 All duties of non-disclosure, disclaimers,
indemnities and exclusions contained within these terms will survive
termination of these terms.
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21.8 Each Standard Life Affiliate shall be
entitled to recover any loss suffered by it and generally to enforce
these terms in its own right in accordance with the provisions of the
Contract (Rights of Third Parties Act) 1999. Unless expressly stated,
nothing in these terms creates any legal rights for, or enforceable
by, any party other the employer, the trustees, you or us.
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22.1 These terms will be governed by English law. You and we submit to the
non-exclusive jurisdiction of the courts of England
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| I have read the above Terms and Conditions for the Group Pension Zone service. I understand them and agree to be bound by them.
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| I have read the above Terms and Conditions for the Group Pension Zone service. I understand them but do not agree to be bound by them.
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